Privacy Policy

1. Introduction

Australia Migration Centre ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. About Australia Migration Centre

Australia Migration Centre is a MARA-registered migration agency (MARA Registration Number: 0601647) providing immigration services in Australia. We are bound by the Migration Agents Registration Authority Code of Conduct and Australian privacy laws.

3. Information We Collect

We collect the following types of personal information:

3.1 Personal Information

• Name, date of birth, and contact details
• Passport and identity document information
• Immigration history and visa status
• Employment and education history
• Family and relationship information
• Financial information for visa applications
• Health and character information

3.2 Sensitive Information

• Health information and medical records
• Criminal history and character assessments
• Religious or philosophical beliefs (if relevant)
• Political opinions (if relevant)
• Membership of professional associations

4. How We Collect Information

We collect personal information through:

• Direct collection from you during consultations
• Forms and applications you complete
• Documents you provide to us
• Communications via phone, email, or in person
• Our website contact forms
• Third parties (with your consent)
• Government agencies and authorities

5. Purpose of Collection

We collect personal information to:

• Provide immigration advice and services
• Prepare and lodge visa applications
• Communicate with government authorities
• Maintain client records and files
• Comply with legal and regulatory requirements
• Process payments and manage accounts
• Provide updates on immigration matters
• Improve our services

6. Use and Disclosure

We may use and disclose your personal information:

6.1 Primary Purpose

• To provide immigration services as requested
• To communicate with Department of Home Affairs
• To liaise with relevant government agencies
• To maintain professional standards and compliance

6.2 Secondary Purpose

• To provide related immigration services
• To send relevant updates and information
• To improve our service delivery
• For internal business purposes

6.3 Disclosure to Third Parties

We may disclose information to:

• Department of Home Affairs and government agencies
• Professional service providers (with consent)
• Legal representatives and courts (if required)
• Regulatory authorities (MARA, etc.)
• Third parties as required by law

7. Data Security

We protect your personal information through:

• Secure storage systems and databases
• Access controls and user authentication
• Regular security assessments
• Staff training on privacy obligations
• Secure disposal of information when no longer needed
• Encryption of sensitive data

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and maintain professional records. MARA requires us to retain client files for a minimum of 7 years after the completion of services.

9. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)
• Withdraw consent for certain uses
• Make a complaint about privacy breaches
• Request information about how we handle your data

10. Website and Cookies

Our website may collect:

• IP addresses and browser information
• Pages visited and time spent on site
• Contact form submissions
• Cookies and similar technologies

We use this information to improve our website and services. You can disable cookies in your browser settings if you prefer.

11. Overseas Transfers

We may transfer personal information overseas when required for immigration purposes or with your consent. We ensure appropriate safeguards are in place for such transfers.

12. Complaints and Contact

If you have privacy concerns:

• Contact us directly to resolve issues
• You can make a complaint to the Office of the Australian Information Commissioner (OAIC)
• We will investigate and respond to all privacy complaints

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We will notify you of significant changes.

14. Contact Information