Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Australia Migration Centre's services and website. By engaging our services or using our website, you agree to be bound by these Terms.

2. About Australia Migration Centre

Australia Migration Centre is a MARA-registered migration agency (MARA Registration Number: 0601647) providing immigration services in Australia. We are bound by the Migration Agents Registration Authority Code of Conduct and Australian Consumer Law.

3. Services Provided

We provide the following immigration services:

• Visa application assistance and representation
• Migration advice and consultation
• Appeals and review services
• Citizenship applications
• Document preparation and review
• Liaison with Department of Home Affairs

4. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Submit required documents in a timely manner
• Pay all fees as agreed
• Comply with Australian immigration laws
• Notify us of any changes in circumstances
• Attend appointments and interviews as required

5. Fees and Payment

Our fee structure includes:

• Consultation fees
• Service fees for visa applications
• Government application fees (paid separately)
• Additional services as required

All fees are clearly outlined in our Service Agreement. Payment terms are specified in individual agreements. We comply with Australian Consumer Law regarding refunds and cancellations.

6. Professional Standards

As MARA-registered migration agents, we are bound by the Migration Agents Registration Authority Code of Conduct. This includes maintaining professional standards, client confidentiality, and acting in your best interests.

7. Limitations of Service

We cannot guarantee:

• Successful visa outcomes
• Specific processing times
• Government policy changes
• Decisions by Department of Home Affairs

Immigration outcomes depend on individual circumstances, government policies, and decisions by relevant authorities.

8. Confidentiality

We maintain strict confidentiality regarding your personal information and immigration matters. Information is only shared with relevant authorities as required by law or with your consent.

9. Complaints and Disputes

If you have concerns about our services:

• Contact us directly to resolve issues
• Complaints can be made to MARA
• Australian Consumer Law protections apply
• Disputes may be resolved through mediation or legal proceedings

10. Website Use

When using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorized access
• Respect intellectual property rights
• Not transmit harmful or malicious content

11. Intellectual Property

All content on our website, including text, images, and materials, is protected by copyright and other intellectual property laws. You may not reproduce or distribute our content without permission.

12. Limitation of Liability

Our liability is limited to the extent permitted by Australian Consumer Law. We are not liable for indirect, consequential, or punitive damages arising from our services.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of Australian courts.

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of updated Terms.

15. Contact Information